Communication is essential to completing your order correctly and on time. If a delay occurs due to lack of customer communication, the customer is responsible to cover the shipping difference or must allow us to ship for a later date. If an order arrives late because of a UPS related issue, we will refund a portion of the shipping/rush expense. To avoid any chances of your order arriving late for your scheduled event, we strongly recommend upgrading your delivery to a sooner date. Contact us by calling 1-800-620-1233 or email us at [email protected].

If you need additional items added to your order, please email [email protected] as soon as possible so we may try to assist you. The quicker an addition is requested, the better.

After an order is placed, a professional designer will review and send a digital proof for your approval. The customer is 100% responsible for what is approved. We recommend you double check the spelling, color, placement, sizing, and orientation before approving your design. Just remember, our designers are only human and mistakes can happen. Please double-check and the process will be seamless!

We do not accept cancellations once an order has been placed, online or by phone. Due to the custom nature of your order, there are many components that must come together; therefore, changes to item color, quantity, or style may not be possible, regardless of artwork/order approval. In the event you no longer need your order, manager approval of cancellation is required. At that time, the customer will incur a 35% cancellation fee to cover all associated fees, such as restock fees, scheduling fees, shipping fees, designer fees, screen fees, film fees...etc..